Accessibility Statement

Navette is committed to improving the accessibility of its digital services and chauffeur experience, so that as many people as possible—including users with disabilities—can access our services.

1. Digital accessibility commitment

We aim to design our pages and interfaces with a strong focus on readability, navigation and clarity. Our goal is to make essential content and features available under fair and usable conditions.

Clear page structure and consistent heading hierarchy.
Carefully designed color contrast to improve readability.
Keyboard navigation available for key interactive elements.
Alternative text for important images when relevant.

2. Standards and best practices

Navette follows international WCAG (Web Content Accessibility Guidelines) recommendations and European best practices for digital accessibility. Our approach is based on continuous improvement as the website and services evolve.

3. Transport accessibility (reduced mobility)

Depending on availability and location, Navette can provide solutions tailored to specific passenger needs. If you have an accessibility-related request (reduced mobility, assistance, equipment), please specify it when booking or contact an advisor so we can arrange the most appropriate solution.

Assistance for boarding/alighting when possible.
Ability to plan extra time (boarding, luggage, assistance).
Accessible vehicle or special configuration: subject to availability.
Coordination via concierge service / dedicated advisor for specific requests (corporate, VIP, events).

Important: accessible vehicles (e.g., wheelchair access) and certain equipment may depend on local availability, operational constraints and advance notice. We recommend requesting this as early as possible.

4. Continuous improvement

Accessibility is an ongoing effort. We continuously improve our user journeys, especially when adding new pages, forms or features.

5. Report an issue

If you experience difficulty accessing content or a service, please contact us so we can provide an appropriate solution (alternative access, assistance, correction).

Email: accessibility@navette.com
Subject: Accessibility – report
Include the page URL, your device (mobile/desktop), and a brief description of the issue.

6. Limitations

Despite our efforts, some content may not be fully accessible. Navette commits to reviewing feedback and implementing reasonable fixes or accommodations.